Refund Policy

If for any reason you are not entirely happy with the product and would like to return it, we are more than happy to assist you with a refund or exchange. Items should be unused and returned in a resalable condition. The package must be in its original state, unopened, along with the invoice. If you are uncertain about a product, please get in touch with our Customer Care Team for assistance.

For any queries, contact us at: info@thefoodsupply.co.uk and please provide your contact number.

Important Notes

• You must report any issues within 24 hours of delivery.
• The return process is subject to the nature of the product and may have restrictions.

Return Address

THE FOOD SUPPLY LTD

202 Kenton Road, Harrow, England, HA3 8BX

Conditions for Return

• Notify us of the issue within 24 hours of delivery.
• Items must be returned in their original packaging, unused, along with the invoice and labels.
• We recommend packing return packages carefully to prevent damage in transit. (It is advisable to use a Royal Mail tracked service).

Refund Process

Refunds are issued once the goods are received and thoroughly inspected.

Refund Options

• Normal Refund: The process may take 3 to 5 working days, depending on the bank.
• Discount Code: We can issue a discount code for the amount, which will be provided on the same day.

We encourage choosing the discount code option for a faster claim.

For Queries

Email us at info@thefoodsupply.co.uk.